Exit Zen
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- To learn what you can do with Tails, refer to our [[documentation|doc]].
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- For more general questions about Tails, refer to our [[FAQ|support/faq]].
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- For issues with graphics cards, see our [[known issues with graphics cards|known_issues/graphics]].
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<h1 id="problems-starting-tails">Problemsnot-at-all">Tails not starting Tailsat all</h1>
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<h1 id="not-at-all">Tails not starting at all</h1>
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This section lists known problems with specific hardware.
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Tails does not start at all on Mac models that use the Apple M1 chip and on many other Mac models.
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Apple does not prioritize collaborating with Free Software projects. Their newest hardware is usually very hard for Free Software developers to get working with Linux, and thus Tails. PC hardware tends to be more open and work better with Linux.
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<p>See our instructions on [[starting Tails on Mac|doc/first_steps/start/mac]]
for general troubleshooting tips.</p>
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<p>[[Let us know|support/talk]] if you discover a new issue or workaround.</p>
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<p>See our instructions on [[starting Tails on PC|doc/first_steps/start/pc]]
for general troubleshooting tips.</p>
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This machine does not start from a Tails USB stick: the Linux kernel included in at least Tails 3.11 to 3.13.1, inclusive, does not support the hardware USB controller.
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<h1 id="problems-starting-tails">Problemsnot-entirely">Tails not starting Tailsentirely</h1>
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<h1 id="not-entirely">Tails not starting entirely</h1>
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<p>See our instructions on [[starting Tails on Mac|doc/first_steps/start/mac#not-entirely]]
for general troubleshooting tips.</p>
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MacBook Pro 2016 and 2017: the keyboard,Still, the trackpad and Touch Bkeyboard mayight not work. If they do, please let us know so wYou can use an external mouse can update this paged keyboard.
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Still, the trackpad and keyboard might not work. You can use an external mouse and keyboard.
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<p>See our instructions on [[starting Tails on PC|doc/first_steps/start/pc#not-entirely]]
for general troubleshooting tips.</p>
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<p class="prcode">soft lockup - CPU#<span class="command-placeholder">N</span> stuck for <span class="command-placeholder">N</span>s</p>
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<p class="code">soft lockup - CPU#<span class="command-placeholder">N</span> stuck for <span class="command-placeholder">N</span>s</p>
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<h3 id="microsoft-surface-laptop-3">Microsoft Surface Laptop 3 and 4</h3>
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<h3 id="microsoft-surface-laptop">Microsoft Surface Laptop 3 and 4</h3>
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<h1 id="wi-fi">Wi-FiNetworking issues</h1>
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<h1 id="wifi">Networking issues</h1>
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<h2 id="problematic-usb-stickswifi">Problematic USB stickWi-Fi interfaces</h2>
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<h2 id="problematic-wifi">Problematic Wi-Fi interfaces</h2>
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Check in the followingis sections if there is a workaround to get your Wi-Fi interface work in Tails.
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Check in this section if there is a workaround to get your Wi-Fi interface work in Tails.
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